Remote Account Manager - Dubai, United Arab Emirates - Outsource Management Business

Description

The job posting is outdated and position may be filled

The remote account manager is responsible for the development of an assigned pool of SMB customer base concerning Company product and service offerings.

The successful individual will identify and drive opportunities to profitably grow revenue with existing customers by understanding needs, value-based selling, and building long-term relationships that lead to new customer insights.

KEY RESPONSIBILITIES:

Develop and execute the client account strategy that defines how we will help the client fulfill their business needs, and growth plans and differentiate themselves.

Manage and grow customer relationships by delivering attentive, relationship-based support to allocated accounts, to drive adoption and prevent attrition.

Serve as a liaison to customers regarding new product/ service launchesIdentify, map, and maintain frequent contact (primarily through telephone and virtual meetings) with key individuals who most directly influence account penetration.

Coordinate and manage customer product/service demos as and when neededEnsure sales targets, revenue, and profit targets are met.

Ensure excellent customer satisfaction levels with every customer engagement and meet customer experience and NPS targetWork cross-functionally to ensure customer satisfaction is achieved through efficient internal coordination and communication.

Understand the company value proposition and a competitive advantage versus the next best alternative and aggressively position for growth.
Use existing market and/or industry knowledge for Telco and ICT needs.

Keep management up-to-date on account activity, trends, and sales leadsEngage with Inside Sales Team Lead to coordinate and contribute to business reviewsBe familiar with and utilizes applicable sales tools (such as CRM) to effectively plan and communicate progress.

Participate in training for reasons of personal development, customer relationship building, and industry networkingQUALIFICATIONS & EXPERIENCE:

Education:
Required:Bachelor's degree in Sales, Marketing/ Business AdministrationMaster's degree in Sales, Marketing, Business Administration / MBAExperience:Required:2+ years experience in account management in the Telecom industryExperience analyzing data and best practices to assess performance drivers Disclaimer:

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