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- Contact customers with outstanding balances to arrange for payment.
- Negotiate payment plans and settlements with customers.
- Resolve payment disputes and handle customer inquiries.
- Monitor and manage collection accounts.
- Follow up with customers regarding overdue payments.
- Maintain accurate and up-to-date records of collection efforts.
- Prepare and send collection letters or notices.
- Ensure compliance with relevant regulations and company policies.
- Provide recommendations for improving the collection process.