No more applications are being accepted for this job
- To supervise all incoming andoutgoing room reservation requests and make sure they are attendedto as per the hotel standards andprocedures.
- To attract guests and to enhancetheir loyalty, providing a distinctive service throughcommunication and sales skills, in order to improve thehotel's image and increase revenue
- Torecognize potential clients and to transmit information to theSales Department.
- To recognize a VIP guest andto apply the concerned policies.
- To maintain agood commercial relationship with all the bookers:guest/company/agencies.
- To promote the Accorloyalty programs and the Hotel promotions.
- Torespect the privacy of the guest and the confidentiality of theinformation.
- To manage any guest complaint in aprofessional manner, by owning it, resolving it to the guestsatisfaction and recording it.
- To Supervise andreport all the guest comments or complaints.
- Tocall the manager for advice in serious cases or if an approval isrequired.
- To ensure that the telephoneetiquettes are properly used as per SofitelStandards.
- To ensure a perfect knowledge ofroom type and rate structure among the Reservationteam.
- To ensure the accuracy of all bookinginformation entered in the PMS.
- To supervisethat the Guest History is accuratelymaintained.
- To ensure a perfect knowledge ofthe hotel configuration and products among the teammembers.
- To achieve Quality Tools YieldManagement performance with reservationsteam.
- To know the competitors and to gatherinformation about their activities andsales.
Reservations Supervisor - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery
