Relationship Manager - Dubai, United Arab Emirates - Abu Dhabi Islamic Bank PJSC

Description

Role:
Gold Relationship Manager – Priority Banking


Division:
Retail Banking


Location:
Dubai


Department:

Priority BankingROLE PURPOSE:
To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needsKey Accountabilities of the role


RESPONSIBILITIES:
1.


Client/ Business Acquisition :
Generating of new business via out marketing activities, gold center contacts and existing network
Increasing team revenue and productivity by cross- selling and up-selling.
Acquiring new to bank customers
Identifying new potential expansion locations
Converting in-bound and outbound leads to sales
Building a strong trust relationship with key customers
Maintaining a loyal pool of customers/alliances who refer potential customers
Carrying out the function(s) of promoting the financial products.
Collection of the required information and data
Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith. 2.


Channels Cooperation:
Making referrals to other channels based on identified customer needs
Smoothly implementing of Priority Banking services across surrounding branches 3.


Management of service delivery:
Monitoring service levels for customer satisfaction
Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
Getting ad-hoc customer feedback. 4.


Control and Risk Mitigation:
Reviewing of credit applications
Adhering to laid out processes and procedures
Ensuring appropriate and adequate documentation
Identifying trends of errors and proactively advice processes improvementsThe competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are: (- least desirable, 5 – max desirable)BEHAVIOURAL COMPETENCIES Customer Focus

5 Drive for Excellence

4 Integrity & Trust

5 Ownership

3 Decision Quality

4 Business Acumen

3 Strategic Ability

3Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
University degree or a recognized professional certificate.

Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.

Detailed knowledge of ADIB's Retail Banking products & services
Experience in sales, product development or wealth advisory to priority banking customers/ retail HNIs
Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures
Specific Knowledge of UAE banking practices , regulations & risks
UAE Financial Rules & Regulations Certification
International Certificate in Wealth and Investment Management (Level 3)
Risk in Financial Services Certification
Introduction to Securities and Investment (international)
Good Knowledge of competitors in the local market
Must have led a team of professionals
Detailed knowledge of service standards
Training & Presentation skills

Computer SkillsPrevious experience:
Minimum (3) years

of Related Banking experience in U.A.E#J-18808-Ljbffr