Quality Assurance Assistant - Abu Dhabi, United Arab Emirates - ALMIRA REAL ESTATE BROKERAGE LLC

Description

• Point of contact for all leads and potential clients.
• Sends daily report to its Line Manager
• Assessing client requirements and ensuring that these are met.
• Setting customer service standards
• Assist operations and local quality function in tracking, documenting, and reporting quality levels
• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
• Suggesting improvements to the company infrastructure and processes to prevent future mistakes.
• Making sure that agents update their leads in Almira CRM in a timely manner.
• Working with other members of the real estate team, like agents, to ensure that the transaction goes smoothly.

• Abu Dhabi: Reliably commute or planning to relocate before starting work (required)