Telephone Operator - Dubai, United Arab Emirates - Radisson Blu Hotel - Dubai Media City - Rooms

Description

• Provides courteous service to customers by operating the switchboard according to standards.
• Communicates clearly and courteously.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
• Responds to customer questions regarding the hotel, inhouse facilities and local events.
• Provides courteous, prompt and accurate interhotel communications to staff and customers.
• Takes and delivers accurate and complete messages.
• Insures customer is awakened as requested by accepting, recording and executing wakeup calls.
• Communicates with authorized employees by using paging system and/or radio.
• Follows established hotel security and safety policies as required.
• Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
• Prepares lists and reports as requested.
• Checks the daily arrival list.

• Is fully conversant with the hotel reservation system
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

• Ensures that own cash is secure at all times
• Ensures all discrepancies in own cash are declared to the Service Manager and Controller
• Ensures that guest details are not disclosed
• Maintains high confidentiality in regards to guest privacy
• Reports any suspicious behavior of guests and staff to the Service Manager, and Security
• Notifies Service Manager and Executive Housekeeper regarding lost and found objects
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotel's fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Anticipates possible and probable hazards and conditions and notifies the Service Manager
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
• Keeps logbook for the telephone function, and updates log book for next shift
• Is aware of current room availability
• Is fully aware of Radisson Blu service concepts
• Is fully aware of current hotel promotions
• Knows the names of key people within Radisson Blu
• Communicates effectively with customers, colleagues, and supervisors
• Demonstrates teamwork by cooperating and assisting Front Office as needed
• Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager
• Attends meetings and training required by the Service Manager
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager
• Continuously seeks to endeavor professionalism in own job function