Front Office Supervisor - Dubai, United Arab Emirates - Artisan Hotel & Travel LLC

Description

• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner;
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Monitor lobby traffic and adjust staffing accordingly;
• Obtain all necessary information when taking room reservations and follow the ratequoting scenario;
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system;
• Perform all other duties as requested;
• Attend all hotel required meetings and trainings;
• Be familiar with hospitality terminology;
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms;
• Follow all cash handling and credit policies.

• Minimum oneyear supervisory experience preferred;
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period;
• Perform other reasonable job duties as requested by Supervisors;
• This position will require you to be able to lift, carry, push, pull, and place

• Dubai: Reliably commute or planning to relocate before starting work (required)