Customer Support Executive - Dubai, United Arab Emirates - SIGNATURE TECHNOLOGY DMCC

SIGNATURE TECHNOLOGY DMCC

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

About the role

You'll be answering queries from new or existing customers and completing a variety of administration tasks regarding their use of our marketplace.

Throughout your day you could be helping our customers at any stage of their relationship: from the moment they register with us, through to receiving their goods.

About you

Someone who enjoys collaborating with others, a great teammate and passionate to make a difference.
Real talent for making customers feel special when you're communicating; it's in the way you talk and just as importantly, in the way you listen.
Ability to empathize with and prioritize customer needs.
Able to maintain composure and ownership during stressful communications.
Use your initiative to solve problems and come up with solutions to improve the service we provide to our customers
Previous experience working in Customer Services preferred.
Have a very strong attention to detail and ability to follow processes. You'll need to have high quality administration skills and experience of using systems such as Microsoft Outlook, Excel and Word
Experience of working within a busy, fast paced and demanding environment with the ability to work accurately and within strict timescales
Excellent communication skills, verbal and written (must be fluent in English)
Arabicspeaker is a plus

Responsibilities and Duties:

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Preferably Arabic-Speaker

Experience:

Customer Service: 3 years (required)

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