Telephone Operator - Dubai, United Arab Emirates - Apt Resources

Apt Resources
Apt Resources
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

TELEPHONE OPERATOR:


Job ID :1813


Location :
Dubai - United Arab Emirates


Industry :
Hospitality / Tourism / Recreative


Functional Area :
Telecom

AED 1, ,200.00


Other Benefits :
UAE Labor Law (Hotel Benefits)


GCC Driving License :
No

**Description: - Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.

  • Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events. Provides a paging service for hotel guests and employees. Process guest wakeup calls.
  • DUTIES AND RESPONSIBILITIES:
  • Answers incoming calls.
  • Directs call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Places outgoing calls.
  • Receives guest messages and deliver the same to the guest.
  • Logs all wakeup call requests and performs wakeup call services.
  • Provides information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provides paging services for hotel guests and employees.
  • Knows what action to take when an emergency call is required.
  • Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Trains or assists wit training new telephone operators in performance of job duties.
  • To be fully aware of and adhere of health and safety, fire and bomb threat procedures.
  • Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Must be polite and courteous while answering the phone.
  • Open and close telephone functionality on the hotel front office software.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Setup conference calls in different locations and time zones.
  • Update directory information on the front office software.
  • Provide relay service for hearingimpaired guests.
  • Following telephone etiquette.
More jobs from Apt Resources
See all jobs of Apt Resources