Country Head of Customer Experience - Dubai

Only for registered members Dubai, United Arab Emirates

1 month ago

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Job summary

We're hiring a strategic, data-driven, and customer-obsessed Customer Experience leader to own and accelerate our CE function across multiple countries.

Responsibilities

  • Set the CE strategy + roadmap tied to NPS/CSAT/DSAT and business impact (retention, revenue per order, order lifecycle time)
  • Scale and standardize CE operations across markets (WFM, BPI, TQA, VOC)
  • Lead BPO/vendor governance: SLAs,, quality,, cost,, ramp-up/down,,and risk mitigation

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