Airline Customer Success Manager - Dubai, United Arab Emirates - Talent Pal

Description

On May Viasat completed its acquisitionof Inmarsat combining the teams technologies and resources of thetwo companies to create a new global communicationspartner.

AboutViasat

Viasat is a globalcommunications company that believes everyone and everything in theworld can be connected. With offices in 24 countries around theworld our mission shapes how consumers businesses governments andmilitaries around the world communicate and connect. ViasatInmarsat are developing the ultimate global communications networkto power highquality reliable secure affordable fast connections topositively impact peoples lives anywhere they areon the ground inthe air or at sea while building a sustainable future inspace.

Aviation

The Aviation business is the leading provider ofsatellite communications solutions to airlines operators andpassengers worldwide keeping people in touch at 35000 feet in thesky. We provide the ultimate inflight connectivity experience forthe entire aircraft from voice and safety communications in thecockpit to highspeed reliable broadband in the cabin.

Bigger challenges. Bolder ideas. Global impact. At Inmarsat Viasatwere on a mission to deliver connections with the capacity tochange the world. Were the company behind the worlds fastestsatellite internet service with technology thats helping to bridgethe digital divide and improve life for our customers around theglobe. By providing powerful new ways for people to connect withone another gain greater access to education entertainment medicalresearch commerce and much more our team is empowering millions ofcustomers worldwide.

Were looking for passionate innovativeprofessionals to join our team and connect the world to more. Youllwork in a collaborative and inclusive environment that valuesdiverse perspectives and continuous learning and providesindustryleading benefits with unmatched opportunities for careergrowth. Our team is fearless in pursuit of new ideas anduncompromising in our quest to become the worlds first truly globalInternet Service Provider. Interested in joining our mission Take alook at career opportunities at Viasat today.

Job Responsibilities

• Serve as the main focal point for customerneeds and requirements for all aspects of the Viasat system andservice to deliver and grow the accounts
• Manage day to day relationship and lead multiple weekly callsacross all levels of customer leadership as well as leadingQuarterly Reviews and Executive Reviews
• Manage Viasat system delivery from concept to purchase ordercertification delivery and installation on aircraft through topostinstallation and aftermarket support for the life of thecustomer needs
• Develop and deliver on keystrategic and revenue growth objectives in collaboration withleadership targeting both short and long term goals
• Manage a globally dispersed crossfunctional matrixorganization of engineers developers operations logistics and fieldsupport as part of the customer program
• Develop maintain and distribute standard project managementdeliverables including implementation plan project schedule withmilestones project budget and variances issues & actionitems log meeting minutes risks assessment andcontingencies
• Build and grow relationshipacross multiple airline functional areas to establish position as atrusted advisor to the customer
• Be a problemsolver that leads by finding solutions and deescalating issuesinternally and externally
• Full P&Lresponsibility with monthly reporting to SegmentPresident
• Lead negotiation with customercovering service agreement amendments change orders pricingetc.

Requirements

• Significantof Customer facing Account Management / Customer Success Managementexperience in a technologyoriented organization
• Ability to live in United Arab Emirates and frequentlytravel to surrounding region
• Excellentinterpersonal skills and ability to communicate effectively withboth technical and nontechnical internal and externalstakeholders
• Strong program management andorganizational skills with the ability to work on and trackmultiple projects simultaneously
• Demonstratedability to think creatively and strategically when implementingproducts and solving problems
• Proficient inproductivity applications such as Excel and Project
• English language fluency

Desirable Experience

• Previous airline IFEC supplier or OEMexperience
• Business developmentexperience
• Software and hardware developmentoversight experience
• Demonstratablenegotiating and influencing skills
• Exposureto Salesforce related platforms

You must be eligible towork in this location advertised.

Ourculture and ways of working

Ourvalues define our culture and represent what we believe in. Viasatemployees aspire to behaviours that support our values which createa stronger working environment and lie at the heart of ourcontinued success as an organisation.

• Customer we provide a unique value to ourcustomers
• Accountability we take ownership wedeliver results and we keep our promises
• Respect we collaborate we embrace and celebrate diversity and wevalue difference
• Excellence we create boldsolutions for our customers and put quality at the heart ofeverything we do

We also value andencourage a healthy worklife balance so we offer flexible workingwherever possible. Depending on the operational requirements ofyour job and your team we can offer compressed hours (ninedayfortnight) hybrid officeremote working and flexibility during yourworking day to take care of personal commitments.

Diversity

We wantthe best people for the job and we warmly welcome applications fromyou if youre suitably qualified and eligible regardless of your sexgender age race ethnicity disability sexuality gender identityneurodiverse qualities religion or belief marital status pregnancyor maternity status.

We are signed up to theHalo Hair Code which aims to protect employees who come to workwith natural hair and protective hairstyles associated with theirracial ethnic and cultural identities.

To giveyou the best experience possible during your application processand interview we can make adjustments. For example if yourevisually impaired well happily meet you locally and help you findyour way to our office or if you have neurodiverse qualities we canprovide you with additional support to help you prepare for yourinterview. Please let our Resourcing Team know if there are anyways in which we can supportyou.