Senior Manager - dubai - Sscegypt

    Sscegypt
    Sscegypt dubai

    1 week ago

    د.إ260,000 - د.إ430,000 (AED) per year *
    Description

    We are seeking a highly experienced and strategic leader with 18–22 years of experience in B2B2C partnerships, commercial strategy, product management, customer experience, or ecosystem development.

    The ideal candidate will be responsible for driving revenue growth, expanding partner ecosystems, and scaling customer-facing services across multiple global markets.

    This role requires strong commercial acumen, deep cross-functional collaboration skills, and the ability to deliver innovative service experiences that meet the evolving needs of customers and partners.

    Key Responsibilities1.

    B2B2C & Commercial StrategyDevelop and execute the B2B2C growth strategy across markets, focusing on revenue expansion and customer value commercial models including pricing, revenue-share structures, profitability analysis, and P&L performance.

    Identify new market opportunities and customer segments for service innovation and commercial scaling.2.

    Partnership Ecosystem DevelopmentBuild and manage a diverse ecosystem of partners, including travel agencies, corporates, OTAs, mobility providers, and service commercial negotiations, contracting, co-marketing agreements, and performance governance.

    Establish frameworks to measure and improve partner effectiveness, service quality, and conversion . Service Lifecycle LeadershipLead the end-to-end lifecycle of new services—from concept design to pilot execution, market rollout, and full-scale deployment.
    Collaborate with product, digital, and service delivery teams to enhance in-centre services and digital touchpoints.
    Drive continuous improvement programs that increase customer satisfaction, adoption, and operational efficiency.4. Cross-Functional LeadershipWork closely with Operations, Product, IT, Marketing, Legal, Finance, and regional teams in a global matrix environment.
    Ensure seamless service delivery, alignment on customer experience goals, and compliance with regional regulatory requirements.
    Act as a key business stakeholder for digital enhancements and technology . Multi-Country & Global OperationsOversee service expansion across multiple countries, ensuring consistency, quality, and localized customer experiences.
    Manage market-level performance dashboards, business reviews, and strategic planning cycles.6.

    Customer Experience & Digital AdoptionStrengthen customer experience across physical and digital channels by driving innovative solutions, process improvements, and digital-first workflows.

    Partner with product and design teams to introduce new digital features that enhance customer convenience and partner engagement.
    Qualifications & Experience18 years of professional experience in B2B2C, product management, commercial partnerships, strategy, customer experience, or related roles.

    Proven track record of revenue growth, P&L management and pricing experience in building and managing partnership ecosystems across industries.

    Strong expertise in digital service enhancements, in-centre service innovation, and multi-market rollouts.
    Prior experience in visa services, travel, mobility, aviation, outsourcing, or hospitality is highly desirable.

    Demonstrated ability to lead in a global matrix environment and manage multi-country focus on customer experience, process optimization, and digital adoption.

    Ideal Candidate ProfileThe ideal candidate is a strategic thinker, commercially driven, and customer-obsessed. They thrive in fast-paced, cross-functional environments and have the ability to translate market needs into scalable service solutions. With strong leadership and execution capabilities, they can influence diverse stakeholders and build high-performing partner ecosystems.
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    * This salary range is an estimation made by beBee
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