Technical Support Analyst ATM Switch - Dubai, United Arab Emirates - Sundus

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    Description

    Experience: 8-10Years

    • 8 years'experience in IT environment with specialized experience in theassigned application portfolio and respective business domain, withminimum 5+ years in a similar role

    Language:Arabic,English

    Nationalty:Emirati

    Education:BachelorsDegree

    GeneralSummary

    • Responsible to provide Maintenanceand Support Activities for ATM Switch and Self-Service Terminalsand related applications in all environments DEV, SIT, DTS, UAT,PROD/DR.
    • Maintain the above systems andapplications service availability as per the assigned SLAs andaccording to ITD systems/services availability report. Follow upand track vendor support issues and respond to incident tickets ina timely fashion. Track, resolve and report incidents and knownerrors through the approved processes, and follow IncidentManagement and Escalation process.
    • Providenecessary support (analysis, documents, testing) for ATM Switch andSelf-Service Terminals areas' related Projects /Enhancements / BAUs, and Integrations with other internal andexternal systems. Deliver Projects / Enhancements assigned Tasks /Requirements as per the defined scope and on Time.

    Key AccountabilitiesOf The Role

    • Application Maintenance &Support
    • Applicationmanagement
    • Projects, Application Enhancements /BAUs
    • InformationSecurity:
    • Application VendorManagement