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- Lead a team of customer solutions specialists, providing coaching and support.
- Resolve complex customer issues promptly and efficiently.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to address systemic customer issues.
- Monitor and track customer service metrics and KPIs.
- Conduct regular training sessions for customer solutions team members.
- Maintain a deep understanding of the company's products and services.
Customer Solutions Manager - Abu Dhabi, United Arab Emirates - Talent
