Voice of the Customer Analyst - Dubai, United Arab Emirates - al futtaim group

    Al Futtaim Group background
    Description

    Responsibilities:

    • Developand execute test plans to ensure that all objectives aremet.
    • Implement and monitor test scripts toassess functionality, reliability, performance, and quality of theservice or product.
    • Identify and remedy defectswithin the production process.
    • Recommend,implement, and monitor preventative and corrective actions toensure that quality assurance standards areachieved.
    • Compile and analyze statisticaldata.
    • Ensure that user expectations are metduring the testing process.
    • Draft qualityassurance policies and procedures.
    • Investigatecustomer complaints and product issues.
    • Ensureongoing compliance with quality and industry regulatoryrequirements.