Call Centre Executive - Dubai, United Arab Emirates - Hisense Middle East FZE

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Identify and escalate issues to supervisors

  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned.

Salary:
AED5, AED5,500.00 per month


Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:

- call centre: 2 years (required)


Language:


  • Arabic (required)

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