Assistant Outlet Manager - Ras Al-Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery

Description

• To support Outlet Manager inmanaging all the outlets efficiently according to the establishedconcept statements.
• To ensure that alloperating standards are adhered to in order to achieve the level ofservice established in the Departmental OperationsManual.
• To assign responsibilities tosubordinates and to check their performanceperiodically.
• To assist in controlling therequisitioning, storage and careful using of all operatingequipment and supplies
• To participate in theformulation of the Annual Operating Budget in determining outletprojected revenues and expenses, operating equipment andFF&E requirements in line with the compilation of theAnnual Business Plan.
• To ensure that the parstocks for all operating equipment and supplies are strictlyadhered to and that the outlet is adequatelyequipped.
• To assist in conducting monthlyinventory checks on all operating equipment andsupplies.
• To carry out monthly, quarterly,bi‐yearly, yearly inventory of operatingequipment.
• To establish a rapport with guestsmaintaining good customer relationship and assisting to updateguest history files.
• To conduct daily pre‐shiftbriefings to ambassadors on preparation, service and productknowledge.
• To attend Daily OperatingMeeting.
• To assist in planning and organizingfestive food promotions within the outlet.
• Toliaise with the Kitchen and Beverage department on daily operationand quality.
• To handle all guest complaints,requests and enquiries on food, beverage andservice.
• To assist in the operations and bevisible during peak times.
• To ensure that theoutlet cashiering procedures are strictly adheredto.
• To assist in the revision and updating ofthe outlet Departmental Operations Manual on as neededbasis.
• To assist in the formulation of theAnnual Marketing Plan to establish a list of marketing activitiesin line with the compilation of the Annual BusinessPlan.
• To maintain the Daily LogBook.
• To assist in planning the outlet weeklyroster and work schedules to ensure that the outlet is adequatelymanned to handle the level of business and submit a copy to theHuman Recourses Department.
• To maintain theoutlet bulletin board.
• To submit allguest/ambassador incident reports.
• To report"lost and found" items.
• Toensure that the outlet is kept clean and organized, both at thefront and back area as well.
• To liaise andorganize with Housekeeping and Stewarding Departments that theestablished cleaning schedules are strictly adheredto.
• To issue repair and maintenance work ordersto ensure proper maintenance of the outlet.
• Tosupervise the ambassadors within the department, ensuring that thecorrect standards and methods of service are maintained as statedin the Hotel and Department OperationsManual.
• To maintain a high standard of personalappearance and hygiene at all times.
• To ensurethat the Department's operational budget is strictlyadhered to and that all costs are controlled and expenditureapproved.