Accounts Receivable Specialist - Dubai, Dubai
1 day ago
Job description
About Us:
At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world's most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.
As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L'Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values guide how we lead, innovate, and connect. They are the behaviours that bring our mission and vision to life, every day, in every interaction.
As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.
Learn more at
About the Role:
The Accounts Receivables Specialist position is part of the Global Collections Team and reports to the Global Collections Manager. This position will assist with all matters related to the collection of accounts receivable, including collections, cash application and account reconciliations. The successful candidate will work with the Global Collections Manager and other team members to assist in implementing strategies, process improvements and automation to improve overall collection performance. This is a high-priority role in a fast-growing company and requires a strong ability to prioritise, plan, and work cross-functionally with other departments across multiple markets.
What You'll Do:
- Research and resolve customer account issues and communicate effectively and timely any unresolved issues with Global Collections Manager and other Collections team members
- Work collaboratively with cross-functional partners (Billing, Sales, Tax, Order Management, Deal Desk, Legal) to ensure customers have everything they need to pay on time
- Document all customer correspondence related to collections efforts and customer account issues in Tesorio in a consistent and timely fashion
- Liaise with 3rd party collections agents where necessary
- Post customer payments and assist in processing refunds/credit notes
What You Need To Succeed
- Experience in cash collection in a multinational organisation
- Understanding of the full accounts receivable/order-to-cash cycle
- Good interpersonal and communication skills, both spoken and written, with a customer service focus
- Ability to be proactive and identify issues and areas of improvement
- Maintains focus and positive attitude during high volume of work while multitasking with changing priorities
- Experience of working to collections targets
- Proficient in English and native Arabic
Additional Skills That Could Set You Apart:
- Experience with a software/technology company is preferred but not required
- Good analytical, deductive, and problem-solving skills
- Quick learner who is methodical and analytical, and possesses excellent organisational skills
- Experience with NetSuite (Sitecore ledger) and Tesorio (a collections tool) would be desirable
Why You Should Click 'Apply':
- Sales and Customer Success are the key to our success We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel it's never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
- Great team and company culture You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognised for award-winning Culture by Comparably.
Equal Opportunities at Sitecore
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.
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