Customer Experience Insights Professional - Dubai - Trendyol

    Trendyol
    Trendyol Dubai

    2 hours ago

    Description
    About the Team At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.
    We are seeking a curious and driven Customer Experience Insights Professional to join our international growth journey, focusing on uncovering local consumer insights in Gulf. You will leverage your local knowledge and expertise to help shape strategies, improve customer experience, and drive business growth. You'll join a small, agile team responsible for all international consumer insight and research initiatives.

    Responsibilities

    • Discover key consumer insights that inform growth strategies and enhance customer experience.
    • Collaborate closely with internal stakeholders to address insight-related requests and support decision-making.
    • Manage end-to-end research processes for quantitative (questionnaire preparation, data analysis) and qualitative studies (interview guides, focus group/moderation, insight generation).
    • Translate research findings into actionable insights and recommendations for cross-functional teams.
    • Analyze customer feedback from surveys, operational data, contact centers, social media, and research studies to identify pain points and opportunities.
    • Benchmark competitors and perform test orders to evaluate first-hand customer experiences.
    • Propose new research projects, methodologies, and initiatives to enhance consumer centricity.

    Expected Qualifications

    • Bachelor's degree in Statistics, Business Administration, Economics, or related fields; Master's is a plus.
    • Extensive (min. 5 years) experience in service sectors (FMCG, finance, telecom) or market research agencies; e-commerce experience is a plus.
    • Strong knowledge of market research methodologies; experience in both qualitative and quantitative research is highly valued.
    • Customer-centric and analytical mindset with the ability to turn data into actionable insights.
    • Excellent communication, persuasion, and teamwork skills; able to thrive in a fast-paced, dynamic environment.
    • Native in Arabic with excellent verbal, written, and presentation skills in English.
    What We Offer - Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model. - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year. - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued. - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment. - Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring. - Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
    Take the Next Step If this role excites you, apply today, we look forward to taking the next step with you. Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

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