- You have extensive experience in client services and project delivery within a professional services business (like communications, advertising, Public Relations, technical solutions, etc) and are excited about client service +
- You are a leader and mentor and have a track record of creating collaborative and inclusive team
- You are an incredible communicator and storyteller – verbally, in writing, and visually – you can distill meaning and connect the information in engaging ways that move clients and team members
- You are process-oriented with a demonstrated ability to develop repeatable processes or improve existing
- You are exceptionally organized with the ability to multitask and manage multiple processes, projects, and procedures simultaneously while working on competing deadlines
- You want to have an impact – on your team, with clients, and in the
- Lead execution of services delivery in collaboration with the team including planning and execution through the product and service lifecycle
- Lead translation of high-level project deliverables into workflows for the team including scheduling when work will happen, outlining intermediate milestones, allocating team members' time, and both high-level and detailed-level management of projects
- Manage multiple projects simultaneously and allocate resources to effectively meet all project deadlines
- Supervise a remote services team
- Measure and monitor delivery progress to ensure deliverables are delivered on time and meet or exceed expectations
- Document, communicate, and help organize all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
- Help the team to self-organize and create a culture of learning and transparency
- Proactively manage dependencies, identify obstacles or blockers, and help the team to overcome them
- Participate in, and when necessary, lead conversations with current and prospective clients
- Champion storytelling and communications initiatives for clients
- 10+ years of client services and/or project management experience, including strategic leadership and supervision
- Demonstrable experience in communications, public relations, or advertising
- In-depth experience with project management platforms and automation
- Experience with project management methods & tools (IE Gantt & Burndown charts)
- Experience in direct team supervision and leadership
- Strong problem-solving skills and strategic acumen
- Project management; will have demonstrated the ability to push projects over the finish line with sound planning and persistent execution; will understand how to align resources, seek the input of key stakeholders, and manage others to achieve desired results
- Ability to think dynamically and respond quickly to an ever-changing workload
- Comfort communicating at both technical and executive levels of detail, especially when explaining complex topics to those new to the subject area
- Knowledge of dynamics surrounding the Colorado River including the Law of the River and current State and Federal policies, western water or climate is not required but is a plus
- Comfort with data management platforms, qualitative and qualitative analysis: R &/or Python language experience is a plus
- If remotely located, willing to travel to Tucson, Arizona for meetings and work sessions several times throughout a calendar year
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Description
Our client, Virga Labs, is adding a Head of Service to lead their client services ; This is an opportunity to manage a service portfolio that includes clients who are working on solving for some of our most difficult societal challenges around water resources, climate, and the ColoradoVirga Labs is a mission-driven water resource consulting firm that provides integrated modeling, analysis, and data visualization tools that drive solutions in critical areas of water and ; Virga Labs is dedicated to supporting understanding and decision-making around water-related climate risks, associated economic impacts, and visualization of
Who You Are:
As the Head of Service at Virga Labs you will be responsible for managing a service portfolio and optimizing operational You will lead the execution of service initiatives, guide the team of analysts, and modelers, remove roadblocks, and oversee the complete service life This role requires a highly strategic and collaborative mindset combined with a strong background in professional services, project management, supervision of team members, and strategic resource
You will work closely with the CEO, be focused on oversight of existing services, and work collaboratively with the Head of Development on the deployment of product ;
Duties & Responsibilities:
Competitive salary; 401(k) retirement plan; Flexible medical, dental, and vision benefits; Disability insurance; Paid parental leave; Paid Holidays and Sick Time, Unlimited Paid Time Off; Apple computer and phone set-up and ergonomic home office stipend
Preferred Skills & Experience
As a growing company, each role at Virga Labs is unique, but all require a desire for a high degree of collaboration with a small team, the ability to listen, learn, teach, and compromise, and a willingness to roll with changing needs and