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- Team Management:
- Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
- Assign tasks and projects to team members, considering their skills and expertise.
- Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster teamwork and maintain a positive work environment within the service department.
- Customer Service:
- Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
- Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
- Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
- Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
- Operational Efficiency:
- Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
- Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
- Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
- Implement and improve processes to enhance overall service department efficiency.
- Quality Control:
- Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
- Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
- Address and resolve any issues related to the quality of repairs and services promptly.
- Financial Management:
- Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
- Prepare and manage budgets, forecasts, and financial reports for the service department.
- Implement strategies to increase service department revenue, such as upselling additional services and service packages.
Service Manager - Dubai, United Arab Emirates - Caliberly
