Customer Representative Support Specialist - Abu Dhabi
1 day ago
Job description
Position Summary
We are seeking a responsive and customer-focused Customer Representative Support Specialist to provide high-quality assistance and ensure a positive experience for clients across multiple communication channels.
This role is ideal for individuals who excel at resolving inquiries, maintaining professionalism, and delivering clear and accurate information in a remote environment.
As a Customer Representative Support Specialist, you will serve as a primary point of contact for customers, addressing concerns, troubleshooting issues, and supporting overall customer satisfaction.
Key Responsibilities
In This Role, You Will
Respond to customer inquiries via phone, email, and live chat
Provide accurate information regarding products, services, policies, and procedures
Troubleshoot issues and guide customers toward effective solutions
Escalate complex cases to appropriate departments when necessary
Document customer interactions clearly within CRM or ticketing systems
Follow service level agreements (SLAs) and internal support protocols
Maintain professionalism and confidentiality in all communications
Identify common customer concerns and contribute to process improvements
Your contributions will help strengthen customer relationships and promote long-term retention.
Qualifications
Previous experience in customer service, customer support, or call center roles
Strong verbal and written communication skills
Excellent problem-solving and conflict resolution abilities
Ability to multitask and manage time effectively
Familiarity with CRM systems and customer support platforms
Strong attention to detail and organizational skills
Comfortable working independently in a fully remote setting
A positive attitude, patience, and adaptability are essential for success in this role.
Work Structure
Fully remote work environment
Flexible scheduling based on operational needs
Performance-based evaluation standards
Ongoing training and support resources provided
Engagement Terms
Independent contractor or employee classification depending on placement
Weekly payments through supported platforms
Performance-based incentives may be available
Role scope and responsibilities may evolve based on business needs
Key Skills
Customer Support, Customer Service, Client Relations, CRM Management, Zendesk, Salesforce, Help Desk Support, Live Chat Support, Email Support, Call Center Operations, Communication Skills, Active Listening, Conflict Resolution, Problem Solving, Customer Retention, Customer Satisfaction (CSAT), Escalation Management, Time Management, Multitasking, Remote Work, Service Level Agreements (SLA), Relationship Building, Technical Support, Troubleshooting, Process Improvement, Customer Experience (CX), Attention to Detail
Application Process
Submit your updated resume highlighting relevant customer service experience
Qualified candidates can expect follow-up communication within a few business days
We are looking for motivated professionals who are committed to delivering exceptional customer experiences and maintaining high service standards in a remote environment.
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