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Abu Dhabi

    Service Engineer - Abu Dhabi, United Arab Emirates - Juma Al Majid Holding Group L.L.C.

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    Description

    Customer relationship management

    Accountable for customer satisfaction through quality of service and precise communication

    Accountable for equipment safety and performance

    Accountable for selling service repairs

    Accountable for resolving customer service quality complaints

    Accountable for resolving customers invoicing complaints related to maintenance operations

    Service operations

    Accountable for the endusers the sites and the technicians safety

    Accountable for the delivery of service according to the service contract requirements the time limits the ALARABIA quality standards and the local regulations

    Accountable for the control of the field operations costs and the profit margin

    Accountable for service repairs sales

    Accountable for managing the third party inspections visits and followup actions

    Validates the service contract technical terms with the salesperson

    Accountable for supporting the maintenance of any third party equipment coming into the maintenance base

    Responsible for helping the call centre agent solving technician callout assignment conflicts (priorities & trouble shooters fitter schedule)

    Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues

    Accountable for reducing the callouts in his area

    Accountable for the timely completion of the planned maintenance visits

    Accountable for the planned maintenance scheduling and optimized routing

    Responsible for performing site audits

    Responsible for investigating accidents and following company policy on evidence custody and internal reporting.

    Responsible for the control and authorization of overtime

    People management / Leadership

    Accountable for the performance of his assigned technicians

    Accountable for maintenance technicians motivation and competence development

    Accountable for determining and checking technicians performance objectives

    Accountable for communication to his technicians & conducting of the weekly tool box meeting

    Accountable for managing technician annual leave absences and backup and callout technician scheduling

    Accountable for technician timesheet validation prior to payroll

    Accountable for equipment assignment to technician and technician workload balancing

    Responsible of defining the technician capacity need and for the technician hiring and selection process.

    • Accountable for defining authorizing replacement managing technician s tools vans phone and instruments


    Requirements

    Bachelor s Degree in Engineering

    512 years experience in the same field

    Engineering standards and codes of practice

    Contract and commercial knowledge

    Negotiation skills

    Team leadership

    Computer skills

    Planning skills

    Procurement and selling skills

    Ability to plan organize lead and monitor team efforts to their successful completion

    Excellent in English Language Arabic would be an advantage



    Benefits

    As per UAe law
    Bachelor s Degree in Engineering 5-12 years experience in the same field Engineering standards and codes of practice Contract and commercial knowledge Negotiation skills Team leadership Computer skills Planning skills Procurement and selling skills Ability to plan, organize, lead, and monitor team efforts to their successful completion Excellent in English Language, Arabic would be an advantage


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