Female Call Center Executive- Arabic Speaker - Dubai, United Arab Emirates - Bedashing Beauty Lounge

Bedashing Beauty Lounge
Bedashing Beauty Lounge
Verified Company
Dubai, United Arab Emirates

3 days ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description

Roles & Responsibilities

  • Obtains client information by answering telephone calls; interviewing clients; verifying information and reconfirming their requests.
  • Sells additional services by recognizing opportunities to upsell treatments; explaining new services.
  • Maintains call center database by entering information.
  • Reconfirms all client appointments for the day.
  • Manage the computer booking system efficiently and ensure communication is accurate
  • Maximizes the booking system by minimizing the gaps between each booking. Supports in achieving the target of each branch.
  • Informs clients by explaining procedures (children policy, arrival policy, etc.); answering questions; providing information.
  • Informs the guests of their treat card points accumulation during each call, and offers treatments based on it.
  • Understands the customer, builds strong collaborative customer relationships, and builds customer trust and confidence.
  • Actively promote Bedashing services and retail, on the phone.
  • Works towards team targets and shows initiatives in achieving them.
  • Assist team leader with assignments/tasks for completion.
  • Have full knowledge of call center SOPs.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Helps in performing the closing reports for the day and daily updates and ensuring they are accurately administered and completed.
  • Updates job knowledge by studying new product descriptions; participating in training opportunities.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Enhances Bedashing Beauty Lounge's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirement:


  • Gender: Female (For ladies' salon)
  • Language: English and Arabic

Salary:
AED3, AED4,000.00 per month


Application Question(s):

  • Are you on a visit, canceled, or family visa?
  • Are you currently available in Dubai?

Experience:


  • Call center: 1 year (preferred)

Language:


  • English (required)
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