Automobile Service Advisor - Abu Dhabi, United Arab Emirates - Drums Auto Service Center

Drums Auto Service Center

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Service Advisor Responsibilities:

Greeting customers and directing them to available mechanics.
Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
Using your knowledge of our products and services to sell or provide indepth information about available parts and service options to customers.
Answering questions about service outcomes and scheduling and booking appointments, vehicle dropoff, and vehicle pickup.
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
Managing and overseeing the dealership's workflow and schedule.
Calling customers to advise them about service changes or car pickup times.
Maintaining positive customer relationships to ensure repeat business.
Ensuring all details on services rendered and costs are related to customers and processing their payments.
Liaising with service technicians about parts ordering and ensuring parts are available when needed.
Preparing Job Card for Inspection and for the Customer.
Preparing Estimates for the Customers

Service Advisor Requirements

Relevant Experience in the automotive field may be advantageous.
A strong understanding of automobile technology and the automobile industry.
Excellent customer service, interpersonal, and communication skills.
Proven experience in Communicating fluently and preparing needed estimates in English
Strong organizational, decision making, and problemsolving skills.
The ability to communicate with mechanics, customers, and management.

Languages

Arabic English