Insurance Supervisor - dubai - Aspris

    Aspris
    Aspris dubai

    1 week ago

    د.إ132,000 - د.إ240,000 (AED) per year *
    Description
    Overview

    Job Purpose: The Insurance Supervisor is responsible for overseeing the daily operations of the insurance team, ensuring the effective management of insurance processes, and providing leadership and guidance to a team of insurance professionals. This role involves supervising insurance claims, policy administration, and customer service, while ensuring compliance with company policies, industry standards, and legal regulations.

    Responsibilities
    • Team Leadership & Supervision
      • Supervise and manage a team of insurance professionals at any site in UAE.
      • Provide guidance and training to ensure team members are well-versed in insurance processes, policies, and regulations.
      • Conduct performance evaluations and manage staff development, including providing feedback, setting goals, and identifying growth opportunities.
      • Handle day-to-day team operations, assigning tasks, monitoring performance, and ensuring productivity and quality standards are met.
    • Insurance Claims
      • Oversee the processing and adjudication of insurance claims, ensuring that all claims are handled in a timely, efficient, and compliant manner.
      • Review files and policies, ensuring that coverage meets patients' needs and company standards.
      • Manage the approval process, submission and resubmission of claims.
      • Ensure accurate documentation and record-keeping for all insurance transactions.
    • Customer Service & Client Interaction
      • Act as a point of escalation for customer issues or complaints related to insurance claims or policies.
      • Ensure excellent customer service is provided by the team, ensuring client satisfaction and retention.
      • Assist in responding to client inquiries, explaining policy terms, and resolving coverage-related issues.
    • Compliance & Risk Management
      • Ensure that insurance practices adhere to regulatory standards, internal policies, and industry best practices.
      • Monitor and ensure compliance with legal requirements, such as the accuracy of policy documentation, and file submissions.
      • Work with the risk management team to identify and mitigate potential risks and liabilities.
    • Reporting & Documentation
      • Maintain accurate records of all insurance-related activities, ensuring proper documentation for audits and reviews.
      • Generate regular reports for upper management regarding claims performance, team productivity, and customer satisfaction.
      • Ensure all policies are accurately updated and renewed within required timelines.
    • Process Improvement
      • Identify opportunities for process improvements within the insurance department to increase efficiency and reduce errors.
      • Implement new tools, technologies, or systems to streamline operations and improve the customer experience.
    Knowledge / Education / Skills
    • Bachelor's degree in business administration, Insurance, Finance, or a related field (preferred).
    • 3-5 years of experience in the insurance industry, with at least 1-2 years in a supervisory role.
    • Coding exposure/knowledge
    • Strong knowledge of insurance policies, claims processing, and regulations.
    • Excellent leadership, communication, and interpersonal skills.
    • Ability to analyze and solve problems quickly and effectively.
    • Proficient in Microsoft Office Suite and insurance management software
    • Detail-oriented with strong organizational skills.
    • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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