Senior Student Recruitment and Admissions Coordinator - Abu Dhabi, United Arab Emirates - Zayed University

Description

JOB PURPOSE SUMMARY

The Senior Student Recruitment and Admissions Coordinator will lead, directs and coordinates the overall admissions and recruitment processes in Abu Dhabi and Dubai campuses to ensure that all activities are compliant with the mission, core values and policies of the university. The role fosters a caring, motivating and supportive environment for the admissions and recruitment team to achieve enrollment goals and to maximize the effectiveness and efficiency of recruiting highly qualified students who are passionate, motivated, and committed to changing their lives through higher education. The Senior Admissions and Recruitment Coordinator ensures that all admissions staff maintains a focus on helping students successfully start school and that admissions policies and procedures are followed. 

KEY ACCOUNTABILITIES 

• Builds a strong team of admissions and recruitment officers through effective hiring, training, developing, and coaching of staff members.
• Provides technical expertise and coaching to Admissions and Recruitment Officers on a daily basis.
• Develops and leads the implementation of a campus-level admissions and recruitment strategies. Ensures that team's mission and goals are clearly understood and embraced by all team members.
• Ensures that best admissions and recruitment practices are implemented and that policies and procedures are followed.
• Plans and creates opportunities for potential students to visit and explore the campus.
• Monitors all daily/weekly admissions activities to ensure consistent and accurate reporting. Provides timely and accurate statistical reports to the University Registrar and Senior Management.
• Conducts regular one-on-one coaching sessions with Admissions and Recruitment Officers. Serves as a role model for Admissions and Recruitment Officers.
• Ensures that the morale of the admissions unit is positive and takes necessary steps to maintain a high level of enthusiasm and energy.
• Ensures that admissions staff provide a high-level of service to both internal and external customers in order to achieve exceptional customer satisfaction.
• Develops and maintains good relationships with academic institutions, Ministry of Higher Education, high schools, and community partners.
• Identifies and communicates professional development opportunities for admissions and recruitment personnel. Ensures that all admissions personnel are properly trained and take steps to improve the levels of proficiency.
• Conduct Performance Appraisals for admissions and recruitment officers.
• Develops, monitors and reviews the annual operating budget of admissions and recruitment.
• Analyzes and reviews admissions and recruitment processes to determine areas for improvement. 
• Develops and implements strategic initiatives and ideas to enhance work practices and improve student admissions experience.
• Ensure the appropriate use of admissions and recruitment tools and materials.
• Remains knowledgeable about the academic requirements and student learning outcomes of all programs offered by the university and effectively communicates such information to admissions staff, prospective students, and other interested persons.

OTHER

• Participates in university meetings and committees as requested by the University Registrar.
• Assists in planning and managing special projects and events on and off campus, as well as with student orientation and placement testing.
• Handles student and parent complaints within the boundaries of well-defined University policies and procedures.
• Other duties as assigned by the University Registrar. 

DEGREE OF INDEPENDENCE/COMPLEXITY OF ENVIRONMENT

Provides advice and information related to policies and procedures to the University Registrar, admissions staff, students, families, and faculty. 

Works Independently to solve problems and make critical decisions.

Works to meet tight deadlines under high pressure.

WORKING RELATIONSHIPS/IMPACT OF INTERACTIONS

Works closely with Ministry of Higher Education, Campus Registrars, Deans, faculty, and other members in the University. Interacts with students and families with regard to provision of information, and coaching when necessary.

Seen as a knowledgeable University professional who is sought out with confidence for advice and information by students, faculty and staff.

Able to work effectively in all areas associated with the Office of University Registrar.

EDUCATION & EXPERIENCE REQUIREMENTS

Must possess a Bachelor's degree in Administration or relevant discipline and a minimum of 7 years of experience in the Admissions fields or an equivalent combination of education, skill or experience.  

Should have excellent leadership, strategic planning, and analytical skills with strong experience in supervising teams and proven results in achieving objectives and goals.

Bilingual English/ Arabic is essential.

Other essential requirements:

Experience with administration and customer services-related activities, preferably in a Registrar's office

Highly computer literate; familiar with database use in an academic environment

Familiarity with an educational environment & UAE culture preferred 

Have excellent problem-solving skills and effective strategies for making critical decisions

Can perform well under pressure and meet tight deadlines 

COMPETENCIES 

Communication - Able to share information in an effective & collaborative manner, both verbally and in writing.

Customer & Service Focused - Demonstrates a spirit of service excellence

Results & Action Orientation - Demonstrates initiative to generate improvements and foster positive outcomes. 

Builds Effective Interpersonal Relationships - Demonstrates interpersonal effectiveness in the workplace including cultural adaptability and sensitivity. 

Knowledge & Technical Competency - Demonstrates proficiency in technical and job knowledge aspects of the position to achieve high level of performance.  Able and willing to learn