Hard Services Supervisor/Team Leader - Dubai
1 day ago
Job description
We are seeking a skilled and proactive Hard Services Supervisor/Team Leader to oversee daily operations, maintenance activities, and technical teams across our facilities. The ideal candidate will ensure all mechanical, electrical, and plumbing (MEP) systems operate efficiently and meet safety and compliance standards. This role includes the below responsibilities but not limited to:
- Supervise day-to-day FM operations including MEP, cleaning, etc.
- Ensure all AMC, PPM, and corrective maintenance activities are executed as per schedule
- Monitor service requests (SRs), complaints, and quotations through the system/portal
- Coordinate with technicians, cleaners, vendors, and subcontractors on site
- Ensure compliance with HSE, client SOPs, and company policies record maintained
- Inspect completed works and ensure quality and client satisfaction
- Liaise with clients, vendors, and internal departments (HR, SCM, Finance)
- Prepare and submit daily/weekly reports, site updates, and daily SRs closure status
- Support handover, inspections, and audits (IDAMA / DCM / Client)
- Lead and guide technicians and cleaners on daily tasks
- Execute PPM, corrective maintenance, and cleaning schedules
- Ensure proper use of tools, materials, and PPE
- Coordinate with FC for job allocation and priorities
- Attend and close service requests and client complaints
- Perform basic inspections and identify potential issues
- Maintain discipline, attendance, and productivity of team members
- Update job status and support documentation/photos for closure
- Assist during inspections, handovers, and emergency situations
- Maintain all the HSE and operation documents up to date
- Monitor inventory of tools, spare parts, and materials.
Desired Candidate Profile
- Diploma/Degree in Mechanical, Electrical, or Facilities Engineering.
- 3–5 years experience in Hard Services within FM industry (UAE experience preferred).
- Strong understanding of HVAC, electrical, and mechanical systems.
- Knowledge of CAFM systems is an advantage.
- Excellent leadership, communication, and problem‑solving skills.
- Ability to work under pressure and meet deadlines.
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