Operations Associate Manager - Dubai, United Arab Emirates - Arint Group
Description
Program Specialist Servicesprofessionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.
JOB DESCRIPTIONS
Our
Business Operations Associate Managers
are professional services managers responsible for co coordinating the delivery of services into customers.
The Business Operations Associate Manager plays a vital role in creating long term healthy service provider customer relationships, acting as the bridge between the client and our operational delivery teams.
The key responsibility of the Business Operations Associate Manager is governance across all areas of their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
OTHER RESPONSIBILITIES INCLUDE
Monitoring overall performance of services
Good communication around issues and opportunities
get things done, make things happen
Collaborating with senior management on client account management and growth
Ensuring operations teams are aware of changes and are prepared
Building service reports
Service reporting and sponsoring service delivery meetings
Pulling in additional resources when needed e.g. specialist teams or people for specific issues opportunities
Removing all obstacles to customer satisfaction and or financial performance
Communicating across organizational boundaries from engineers through to senior managers
3rd party management responsibilities
Looking out for client's long term interests
Following up if service delivery is not meeting expectations
BASIC QUALIFICATIONS
2 years of Service Delivery experience in an Operations environment
2 years of experience managing teams
2 years of experience in a Client-facing role
PREFERRED QUALIFICATIONS
Experience in the social media industry
Professional Skills Requirements:
Ability to convert opportunities into solutions
Ability to work in a fast paced and deadline driven environment
Applicants for employment in UAE must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in UAE.
Candidates who are currently employed by a client of ARINT or an affiliated ARINT business may not be eligible for consideration.