Area Service Manager - Abu Dhabi, United Arab Emirates - Adecco MiddleEast

Adecco MiddleEast

Verified Company

Abu Dhabi, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

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Description

Duties & Responsibilities

Ensures achievement of branch's targets and objectives, both Service revenue and Parts sales thru workshop and retail counters, while making certain that Aftersales operations are compliant with company standards and policies.
Organizes monitors and evaluates internal Aftersales key figures in the branch.
Oversees repair quality and monitors manpower performance periodically, finding ways to consistently motivate the staff towards dedicated work and highquality service.
Assures high levels of workshop productivity and maximized opportunities, both in Service and Parts sales.
Sets monthly targets for Service Advisors on the number of ROs, Net Sales, Sold Hours, Value Added Services, and Parts Sales.
Provides inputs for Aftersales marketing plan and recommends its implementation.
Analyses the CS results, conduct review meetings, and provides an action plan to address areas of concern. Submits weekly and monthly reports to Area Service Manager as required.
Implements Service Processes and Procedures, and initiates changes if deemed necessary, for continuous improvement.
Ensures that frontline discipline is maintained at all times (e.g. uniform, conduct, and professionalism)
Ensures proper functioning of Service reception and that all infrastructures are in line with the Retail Visual Identity
Ensures that KAIZEN, 5S, and Aftersales Dealer Operation Standards (AS-DOS) will be strictly & effectively implemented throughout the workshop.
Analyzes daily F1 reports related to workshop quality to ensure that the high quality of repairs is maintained.
Implements any manufacturerinitiated Service Process and Procedure.
Supports manpower planning (e.g. hiring/redundancies)
Monitors the compliance with environmental and health and safety regulations (e.g. fire extinguisher contracts and validity, eyewash, waste disposal, etc.)
Develops flow charts and checklists for use in the service area to optimize procedures.
Sets the work schedule of the workshop and reception, with the approval of the Area Service Manager.
When requested, represents the Service Department internally and externally.

Requirements:

3 to 5 years in a related field/role, with managerial or supervisory experience
Proven ability to work independently and with others
Able to nurture talent, manage complex human relationships and culturally sensitive.
MS Office skills

Salary:
Up to AED33,000.00 per month

Ability to commute/relocate: