General Manager - Dubai, United Arab Emirates - United Airlines

Description

Description:

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation.

Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another.

Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled.

From employee-run "Business Resource Group" communities to world-class benefits and privileges like space available travel, United is truly a one-of-a-kind place to work.

Are you ready to travel the world?

At United, we fly into airports around the entire world.

And we need a whole team of people to keep things running in tip-top shape From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Please submit CV/resume in English


Job overview and responsibilities
Establishes or implements goals and standards to maintain and control operational integrity, service levels, costs and safety requirements. This includes host government specific security checkpoint and baggage screening requirements in accordance with U.S. TSA security directives, mandates and GSC responsibilities. Monitors performance against plans and initiates corrective actions to improve results. Determines and justifies equipment, facilities, staffing and training needs to achieve station operational goals. Participates as team member to headquarters support organizations, as well as other United operating departments in administering their responsibilities. Coordinates and provides functional guidance and supervision of contracted ground handling agents.

Represents airport activities to host government federal, state and local airport authority agencies along with TSA international field offices, U.S.

aviation security representatives and FAA.

• Responsible for daytoday operational performance of assigned international outstation
• Manages the station budget, staffing forecasts and resource requirements
• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups and vendors
• Directs station activities to ensure superior customer service, which includes mainline and STAR Alliance partner airlines
• Responsible for maintaining station facilities, equipment and professional appearance standards for all United employees
• Responsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reports
• Responsible for compliance with Stations controls and Internal Audit standards
• Maintain strong working relationships with OAL/airport authorities/vendors/governmental authorities(FAA/TSA/CBP)/internal divisions
• Manage vendor service contracts as required
• Perform other duties as required for local operations

Qualifications:


Required

• College degree or relevant experience
• 46 yrs of relevant management experience in Airport Services environment or equivalent experience
• Knowledge of airport operations to include; hub operations, terminal/ramp operations and ATO, and related technology
• Ability to work in a dynamic, fast paced operational environment
• Knowledge of station controls and Internal Audit standards
• Analytical thinking, goaldirected leadership and serviceoriented performance
• Knowledge of operational Corporate policies and procedures
• Strong communication and interpersonal skills
• Demonstrated ability to develop and motivate personnel
• Strong problem solving skills and drive for excellence
• Must be flexible to work all shifts and, when necessary, available 7 days a week/24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
• Travel as required
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Previous experience working in the Middle East is preferable
• Vendor management experience
• Legally authorized to work in United Arab Emirates for any employer without sponsorship
• Fluent in Arabic

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT