Meetings & Events Executive - Dubai, United Arab Emirates - MOVENPICK

MOVENPICK

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

Job Description We are Heartists**"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things

We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick
The Place to Savour Life

We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them
- and good for the world.

The Role

To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
To generally promote and ensure good interdepartmental relations
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, staff and heartists.
Maintains professional business confidentiality
To adhere to Company and Hotel rules and regulations at all times

Key Deliverables and Responsibilities

Planning & Organizing:

Responsible for bookings, generating proposals, generating contracts, issuing confirmations and follow up process with all MICE customers that are assigned to you
Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
Ensures active follow up on sent offers as per guest requirements.
Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
Personalizes and executes the event for the Meeting planner
Maintain timely and responsive communication with all accounts and prospects.
Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets
Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered especially in an area set up, and seeks the required approval to take the booking
Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards
Refers all unable to confirmed bookings so that they can be offered a sister property
Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.
Seeks feedback on rates, availability and offer letters from department head
Fully aware of the available equipment in the hotel
Provides functional assistance and direction to the Meetings and Events Operations team
To fully comply with the hotels credit policy in obtaining prepayment or approved credit letters for all events
Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of the same.
Inspects all function areas before events to ensure set up in accordance to customer specifications
Conducts exit interview with the meeting planner and records the data in the hotel's CRM system
Manages and regularly updates the hotel's MICE database
Responsible for sharing best practices on Company/ Area designated forums and adapting other best practices from other properties
Supports the organization in the execution of special public relations events on and off premises in coordination with Area/ Hotel Public Relations and Communication teams
Performs and controls with team all the abovementioned aspects in accordance to Corporate/
Area standards and guidelines including all CI/CD and brand guidelines
Complies with any reasonable requests made by the management to the best of your ability

Operations:

Maintains a sales call pattern averaging 25 calls a week.
Minimum two accounts entertainment per week.
Establishes and maintains histories on every account with his/her market segments.
Attend the daily Departmental Sales briefing and debriefing.
Attend weekly review, with all feedback and planned calls and entertainment of the following week.
Submit weekly sales activity report to the Asst. Director of Sales, on Corpora