Team Lead Logistics Operations - Abu Dhabi, United Arab Emirates - Talabat
Description
This role will involve managing vendor performance and experience across the country.The vendor performance team lead will take ownership of improving service levels by measuring compliance, finding performance gaps, and taking actions to improve performance.
The role will be responsible for overall vendor performance, experience management, and improvement.
What's On Your Plate?- Manage vendor performance tasks and execute strategic projects while delivering on agreed KPIs- Define and execute steps to achieve performance improvement, managing the work-flow in an end-to end manner- Improve vendor training quality and introduce new training modules- Scheduling and carrying out training with restaurant partners, troubleshooting and technical support- Developing action plans with the department manager to address weak areas in need of improvement- Work alongside regional logistics and country sales teams on actions and activities to drive vendor experience and performance forward- Reporting and monitoring of KPIs and performance SLAs- Drive key projects through end-to-end project management for performance improvement across vendor experience and performance areas- Be hands-on with related back office tools and make necessary adjustments based on business needs.
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