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- Ensure all customers receive a fast, efficient and friendly service following the InterContinental Brand Standard Guidelines and the Standard of Operations Procedures of the hotel.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events. Knowledgeable on where further information can be obtained.
- Ensure all measures are taken to guarantee that guests depart from the hotel with a positive impression of hotel services.
- Attend to guest's complaints, inquiries and requests, refers problems to Assistant Manager if he/she unable to assist.
- Take personal interest and pride to ensure that the front office and desk area is kept clean and in an orderly state at all times.
- Handle Group Check In when necessary.
- Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.
- Is knowledgeable about the different software programs utilized in the Guest Services Department including Opera & Loyalty Connect, but not limited to Property Management System, Work Order and Glitch report system and electronic devices (paging system), etc.
- Monitor the enrollment and correct handling and updating of IHG Rewards Club Membership Responsible and attends to guest's request of using the service of safety box at all times.
Front Office Supervisor - Fujairah, United Arab Emirates - InterContinental Dubai Festival City
