Fitness Instructor - Dubai, United Arab Emirates - Hotel Chadstone Melbourne MGallery

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    • To be an ambassador of the hotel,in and outside the work place.
    • To always keepthe working area clean and well maintained.
    • Toprovide safe working environment using appropriate materials,equipments and supplies.
    • To properly use thetelephone etiquette as per Sofitelstandards.
    • To attend to all guests approachingthe Fitness Centre with inquiries or wanting to use the facilities,respecting the hotel standards andprocedures.
    • To offer a warm welcome to allguests and ensure that they enjoy theirstay.
    • To personally greet and escort the guestsrather than pointing out directions.
    • To respectthe privacy of the guests and the confidentiality of theinformation.
    • To manage any guest complaint in aprofessional manner, by resolving it, recording it and making surethe guest is satisfied.
    • To call the supervisoror manager for advice in serious cases or if an approval isrequired.
    • To share daily activity highlightswith the supervisor and manager including internal and externalguest opportunities.
    • To be aware of and toreport all guest comments or complaints.
    • To beaware of all VIPs visiting or staying in thehotel.
    • Implement Fitness programs &assessment procedures.
    • To support theactivities of the Fitness Centre Guest ServiceOfficers.
    • Participate in all trainingsorganized by Sofitel.
    • To daily follow thechecklists.
    • To report any equipment malfunctionto the Assistant Manager and follow upaccordingly.