Guest Service Agent - Sir Bani Yas, United Arab Emirates - Anantara

    Anantara
    Anantara Sir Bani Yas, United Arab Emirates

    3 weeks ago

    Anantara background
    Full time
    Description

    Job Description


    • To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.

    • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

    • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

    • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

    • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

    • To develop a close and harmonious working relationship with all hotel departments,

    • To attend hotel events, daily shift briefings and training to improve professional skills.

    Qualifications


    • A strong focus on customer service

    • Prior experience in hotel front office operations is preferred

    • Excellent communication skills; fluency in English is required

    • Be able to work shifts, weekends and public holidays

    • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

    Additional Information

    Remote Location