Guest Service Agent - Sir Bani Yas, United Arab Emirates - Anantara

Description

Job Description

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.

• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

• To develop a close and harmonious working relationship with all hotel departments,

• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

• A strong focus on customer service

• Prior experience in hotel front office operations is preferred

• Excellent communication skills; fluency in English is required

• Be able to work shifts, weekends and public holidays

• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

Additional Information

Remote Location