Client Services Manager - Dubai, United Arab Emirates - Crimtan

Description

The company:

Crimtan is a programmatic digital marketing company with proprietary technology that enables us to run intelligent, targeted, high performing display campaigns for well-known retail, travel, education and financial brands globally.

Our business is in a high growth phase, and with offices in Brighton, London, Sydney, Singapore, USA and Dubai you will be working across a number of global campaigns across different formats and mediums.

Our vision is simple:
To transform display advertising into repeat relevant individual experiences at scale.


The role:

As a Client Services Manager, you will be the point of contact for a set of clients, keeping them up to date on advertising campaign performance, from sign off to post-campaign reporting.

You will do this by providing insights reports, fielding ad-hoc requests, and educating them about the programmatic world, ultimately helping them implement their wider display strategy.

You will also help the trading team execute campaigns successfully, by relaying client feedback and requests, helping the client set clear and achievable goals, and generally ensuring campaigns run smoothly.

Once relationships are established with clients, you will be expected to pro-actively support the sales teams in acquiring and delivering additional revenues - such as up weights & contingency budgets - by providing sufficient campaign performance metrics to give clear rationale to the client to secure the revenue.

-
About the team:_

The Client Service team sits in between our clients and our trading team - it ensures that Crimtan develops strong relationships with clients and supports the trading team deliver the best possible campaign results.

Key responsibilities:

• 1. Delivering and executing great campaigns, i

e ensuring hitting core KPIs:
_

• Supporting the trading team by relaying information from the client in a timely manner, including pixel setup and tags, targets, competitor performance, external factors affecting campaign, setting up the required reports etc.
• Monitoring campaign performance, by ensuring we are pacing correctly and are on target
• Fielding client requests, whether admin or insights, such as insights reports, campaign booking information etc.
• Proactively managing expectations and educating the client when it comes to best practice, campaign strategies & KPIs, what is/isn't possible etc.
• 2.

Helping the client develop and implement their wider display strategy through:
_

• Helping them achieve 'client firsts' doing something new for their brands, like sophisticated dynamic prospecting or a geo focused push.
• Becoming their goto, indispensable partner, where clients trust your expertise and value your input, be it on campaign execution, specific areas (mobile, brand safety etc.) or wider display strategy
• Going the extra mile in terms of servicing being proactive and giving them truly bespoke insights during and after campaign
• Understanding the bigger picture by learning about your clients' products, general industry trends, or developments in digital marketing that may be relevant to them.
• 3.

Promoting and supporting client growth by:
_

• Supporting the sales team by helping them answer briefs and going to client meetings in order share your experience gained running campaigns
• Being more commercial by developing strong client relationships and identifying upsell opportunities and generally seeking opportunities to promote our solutions to clients

Key skills and experience:

We are looking for a highly motivated and ambitious individual to join the team.

You should be interested in a career in advertising, be comfortable with tech, and relish the opportunity to provide an exceptional service to clients.

Here are some of the attributes we are looking for:

• Being outgoing and personable: _
• We want you to build strong relationships with your stakeholders (clients or colleagues in other teams).
• Demonstrating an analytical and data driven approach, with strong problemsolving skills & attention to detail: _
• We deal with lots of data, so you should be comfortable manipulating it and using it to back up your analysis and recommendations.
• Sometimes things don't go to plan you will need to use your initiative to try to solve problems (underperforming campaigns, discrepancies etc).
• Showing an entrepreneurial spirit: _
• We want you to show ownership, initiative and accountability and to generally be proactive when leading campaign executions.
• As a fast growing company, we rely on everyone's input to make our company and processes better.
• An ability to work well under pressure, autonomously, with an ability to handle competing priorities_

What we offer you in return:

• Competitive salary plus discretionary bonus linked to company performance
• Monetised reward scheme, Employee of the Month
• Training & Development
• Company social events

Salary:
AED18, AED24,000.00