Food & Beverage Hostess - Abu Dhabi - United Arab Emirates - AccorHotel

Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo

#BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What's in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

We are seeking a professional and enthusiastic Food & Beverage Hostess to join our dynamic hospitality team in Abu Dhabi, United Arab Emirates. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable dining experience. This position requires a detail-oriented individual who thrives in a fast-paced environment and is committed to delivering exceptional customer service while maintaining the highest standards of professionalism and organization.

• Greet guests warmly and courteously upon arrival, creating a positive first impression and setting the tone for their dining experience
• Manage reservations efficiently using our reservation system and coordinate seating arrangements to optimize table flow and guest satisfaction
• Escort guests to their tables and provide them with menus while offering information about current specials and dining options
• Maintain clear and collaborative communication with servers, kitchen staff, and management to ensure seamless service coordination
• Answer guest inquiries regarding menu items, restaurant services, and special accommodations with professionalism and enthusiasm
• Address guest concerns and requests promptly and empathetically, resolving issues in a manner that exceeds expectations
• Maintain the reception and dining areas in a clean, organized, and welcoming condition at all times
• Assist with table operations including serving, clearing, and resetting tables as needed to support the service team
• Monitor dining room activity and guest flow to optimize efficiency and guest comfort throughout service periods
• Demonstrate cultural sensitivity and inclusivity in all guest interactions, recognizing the diverse clientele in Abu Dhabi

Qualifications

• Proven experience as a hostess, receptionist, or in a customer service role, preferably within the hospitality industry
• Excellent communication and interpersonal skills with the ability to engage guests from diverse backgrounds
• Strong organizational and time management abilities with the capacity to multitask effectively in a high-volume environment
• Proficiency in reservation management systems and basic computer skills
• Professional appearance, demeanor, and a positive, vibrant attitude that reflects our brand values
• Fluency in English; additional languages (Arabic, Russian, French, or other languages) are highly preferred
• Ability to remain calm, composed, and solution-oriented when handling challenging situations or guest requests
• Strong problem-solving skills and the ability to make quick, decisive decisions
• Demonstrated commitment to guest service excellence and a genuine passion for hospitality
• Cultural awareness and sensitivity, with an understanding of diverse dining preferences and customs relevant to the Abu Dhabi market
• Flexibility to work various shifts, including evenings, weekends, and holidays as required

Additional Information

Your team and working environment:

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding