Director of Revenue - Abu Dhabi, United Arab Emirates - ACCOR

Description

Job Description

Summary of General Duties

• The Director of Revenue is responsible for optimizing the hotel's and RGI (Revenue Generation Index – measuring the hotel's position as compared to the competition) sales revenue.

• Close interaction with the hotel's senior management.

• Takes part in determining budget and strategy & is accountable for its implementation.

• He is responsible for pricing strategy and for optimizing inventory.

• Must provide a global perspective on Revenue Management to the whole hotel.

• Organization and monitoring of all affairs concerned to the position.

• Proper grooming at all times

• Attend training classes as per schedule

• Show fullest cooperation and respect within the team and other departments

• Is aware of the daily activities and has product knowledge of all the hotel facilities

Duties & Responsibilities

• Supports the budgetary process and the yearly strategy.

• Devises the yearly budget per segment, per day

• Determines sales strategy

• Determines yearly rate tables for all market segments

• Develops and steers the hotel's Revenue strategy.

• Prepares forecasts and chairs the Revenue meeting

• Determines and implements pricing strategies and circulates the recommendations

• Nurtures relations with internet partners

• Updates rates and restrictions throughout all distribution channels

• Collects, integrates and studies market and competition data on a daily basis

• Produces benchmarking, GDS performance and other reports.

• Maintains work systems and tools.

• Maintain the revenue reporting system and analyze reservation patterns.

• Staying up to date on any software or data management trends.

• Be totally familiar with hotel products, rates, and promotions at all times.
Maintain up to date understanding of company products and rates and involvement in cross selling of these when required.

• Be aware of the strengths and weaknesses of all competing hotel and restaurant products and provide weekly regular updates after visiting competition hotels allocated for tracking purposes.

• Provide ongoing market intelligence by monitoring business sources and segments.

• Penetrate and saturate prospective and existing customer organizations for effective multi department selling.

• Assist the Director of Sales and Di and in pursuing new market segments to secure sales and prepare proposals for consideration.

• Positive communication of the hotel image to existing and potential customer at all times.

• Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.

• Report on trends in the industry and local markets.

• Attends the hotel's revenue meetings as scheduled.

General/ Miscellaneous

• To be punctual on duty.

• Be well groomed to the standards laid down. Insist on the same standard for your employees.

• To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.

• Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of HR.

• To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.

• To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.

• To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.

• To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs

• Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.

• Other duties as assigned.

Qualifications

Additional Information