Hostess - Laguna - Dubai, United Arab Emirates - Accor

Description

JobDescription

• Maintain complete knowledgeof:
• Dining layout, table/seat/section numbers,proper table setups, room capacity, hours of operation, price rangeand dress code
• Restaurant reservationprocedures
• Daily house count, arrivals,departures, VIP's
• Scheduled in-housegroup activities, locations and times
• Alldepartment policies / service procedures
• Answertelephone within 3 rings, using correct salutations and telephoneetiquette.
• Take record and confirm restaurantreservations / cancellations in accordance with departmentalstandards.
• Communicate reservation orcancellation changes to management as they arise throughout theshift.
• Monitor the preparation of ownassignments, ensuring compliance to departmentalstandards.
• Ensure that all menu's,check folders are cleaned and in sufficientquantity.
• Ensure that the hostess stand iscleaned and organized.
• Review the Reservationbook, pre-assign designated tables and follow up on all specialrequests.
• Greet the guests at the entrance ofthe restaurant.
• Seat Guest accordingly to floorplan / being fair to each waiter.
• Show gueststheir table which has been designated tothem
• Ensure that the guests are pleased withtheir table.
• Present the open menu to theguest.
• Ensure that the tables are set to thebest service of the guest.
• Anticipate heavybusiness times and organize procedures to handle waitinglines.
• Anticipate guests needs, respond to thempromptly and acknowledge guest, however busy and whatever time ofthe day.
  

Qualifications

• Ideally with a relevant degree ordiploma in Hospitality or Tourismmanagement.
• Minimum 2 years of work experiencein hotel operations. Good customer service, communications, andinterpersonal skills are amust.