Customer Care Representative - Dubai, United Arab Emirates - Talents Tide

    Talents Tide
    Talents Tide Dubai, United Arab Emirates

    1 week ago

    Description


    Talents Tide is hiring for a government entity client to support customer service operations within a professional call center environment.


    Key Responsibilities:

    • Handle inbound customer inquiries, service requests, and complaints through call center channels in a professional and timely manner

    • Provide accurate information, guidance, and issue resolution while adhering to approved service standards and scripts

    • Log, update, and maintain customer records accurately in CRM and call center systems

    • Escalate complex or unresolved cases to relevant teams while ensuring proper follow-up

    • Meet individual and team performance targets, including call quality, response time, and customer satisfaction

    • Comply with data protection, confidentiality, and information security policies

    • Follow operational procedures, quality guidelines, and compliance requirements

    • Participate in training, coaching, and quality improvement initiatives to enhance service delivery

    Requirements:

    • Previous experience in a call center or customer service role is preferred

    • Strong verbal communication skills and customer-focused attitude

    • Ability to handle high call volumes and work in a fast-paced environment

    • Basic knowledge of CRM systems and call center tools

    • Flexibility to work shifts as required

    • Must be an Emirati



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