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- FINANCIAL:
- To assist during preparation of the yearly revenue & expense budget.
- To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.
- ADMINISTRATIVE:
- To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
- To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
- To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.
- OPERATIONAL:
- To respond to all inquiries within 24 hours.
- To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
- To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
- To follow up on lost business and bring information about them to the knowledge of the department superior.
- To negotiate with all customers and send out offers/contracts regarding individual and group business.
- To contribute to following the conversion ratio of the Group Department.
- To be aware of all market trends and share it to team so that a collective action can be implemented.
- To plan and arrange business trips to expand market awareness of the brand in key source markets.
- To attend the international fairs, roadshows maintain and build strong relations during these events.
- To consistently interact with key clients focusing on high profile guests.
- To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
- To come prepared on weekly Sales and Revenue meetings
- To build and maintain good relations with all Accor Regional and Global Sales Offices.
- To be aware of all fire, health, safety, emergency and security procedures in the hotel.
- To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
- To adhere to the Department and Hotel's standard operating procedures (SOP's)
- To ensure strict confidentiality of information in the Department and Hotel.
- To carry out duties, projects and other assignments as required by DOS
- PERSONAL ATTRIBUTES
- Good understanding of luxury market
- Good understanding of all hotel departments
- Professional sales and presentation skills
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- A team player with a positive attitude
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Managerial / Leadership skills
- Self-motivated, creative and confident, with a highly energetic personality
- Creative, independent, and manages stress gracefully
- Ability to meet deadlines consistently
- Pro-active and taking initiative
- Must be organized and ability to work and follow systems and procedures
- Must be adaptable to change of strategy, ideas, systems etc.
- Must be guest service oriented
- Proficiency in organizational planning with the ability to multi-task
- Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
- Degree/Diploma in Hotel Management / Business Administration
- Strong knowledge of Opera & Microsoft Office
- Understands the local culture and have worked in the region
- Fluency in English and other languages, written and spoken, is preferred
Sales Manager - Dubai, United Arab Emirates - AccorHotel
