Reservation Agent - Dubai, United Arab Emirates - Grand Excelsior Hotel

Grand Excelsior Hotel
Grand Excelsior Hotel
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Processes reservations by mail, telephone or central reservation systems referral.

  • Processes reservations from the sales office, other hotel departments, and travel agents.
  • Knows the type of rooms available as well as their location and layout.
  • Knows the selling status, rates, and benefits of all packages plans.
  • Knows the credit policy of the hotel and how to code each reservation.
  • Creates and maintains reservation records by date of arrival and alphabetical listing.
  • Determines room rates based on the selling tactics of the hotel.
  • Prepares letters of confirmation.
  • Communicates reservation information to the front desk.
  • Processes cancellations and modifications and promptly relays this information to the front desk.
  • Processes advance deposits on reservations.
  • Tracks future room availabilities on the basis of reservations.

Education:


  • High school or equivalent (preferred)

Experience:


  • Hospitality: 1 year (preferred)

Language:


  • English (preferred)
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