IT Support Analyst - dubai - SARA Group

    SARA Group
    SARA Group dubai

    19 hours ago

    Description
    Genuine is the way. At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow.

    If you're passionate about technology, love solving problems, and want to be part of a team that values real impact over quick fixes — this opportunity is for you.

    We're looking for an IT Support Analyst who's ready to be the eyes, ears, and hands of our IT operations.

    With over 300 users across 70+ locations worldwide, your role will be critical in ensuring smooth tech experiences — not just for the sake of fixing issues, but to drive real business value.

    This is more than an IT support role — it's a chance to be part of something bigger, to grow your skills, and to create lasting change in how people work and connect.


    What You'll Do:


    Deliver a seamless IT experience to employees across all our locations — from device setup to tech troubleshooting and everything in between.

    Support and maintain a wide range of hardware and software systems including:

    Laptops, desktops, mobile devicesPOS systems and Office 365 suiteNetwork connectivity (LAN/WLAN)Conference room equipment and telephony systemsProactively identify recurring issues and design smarter, scalable solutions.

    Monitor system health, manage alerts, and maintain patch/update schedules.
    Partner with internal teams and external vendors to support day-to-day operations and special projects.
    Own IT processes during critical operations like stock counts, ensuring everything from PDAs to networks are functioning without fail.

    Travel to our showrooms and warehouses when needed to support local in cross-functional initiatives where IT plays a strategic role.


    What You'll Bring:

    Strong Communicator:
    Fluent in English (spoken and written), with the ability to clearly explain tech issues to non-technical users

    Help Desk Pro:
    2–3 years of hands-on IT support experience in a multi-site environment—ideally retail or service-oriented

    Problem Solver:
    You don't just fix issues—you get to the root cause, learn from it, and improve the process

    Multi-Tasker & Prioritizer:
    You know how to manage SLAs, triage tickets effectively, and respond with both urgency and : You're familiar with systems like Office 365, Windows OS, network devices, remote access tools, mobile devices, and retail POS setups

    Field-Ready:
    You're flexible, mobile, and can support our locations across the UAE when needed

    Ownership Mentality:
    You treat every IT issue like your own, and you follow through until it's fully resolved

    Collaborator:
    You've worked with external vendors, support providers, and cross-functional teams to deliver seamless solutions

    Continuous Learner:
    You stay updated on the latest technologies and strive to grow your skills constantly.

    Why Join Us?At SARA Group, you'll be more than just a fixer — you'll be a valued team member shaping the way we use technology to serve our employees and customers.

    This is your chance to be part of a purpose-driven team where your ideas matter, and your growth is encouraged.

    #J-18808-Ljbffr

  • Work in company

    IT Support Analyst

    Only for registered members

    The IT Support Analyst is responsible for delivering ongoing support and maintenance for IT systems and assets across the Middle East business. · Experience with using tools like ServiceNow, for handling and managing processes such as incident management, asset and configuration ...

    Dubai

    1 month ago

  • Work in company

    IT Support Analyst

    Only for registered members

    The IT Support Analyst is responsible for delivering ongoing support and maintenance for IT systems and assets across the Middle East business. The role focuses on resolving user incidents both on‑site and remotely, · ensuring accurate documentation, and supporting various busine ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Analyst - IT Support

    Only for registered members

    Provide technical support via in-person phone chat virtual channels assist with setup configuration troubleshooting maintenance of laptops related hardware software respond promptly to incidents service requests escalate unresolved issues as necessary maintain clear communication ...

    Dubai

    1 month ago

  • Work in company

    IT Support Analyst

    Only for registered members

    Deliver a seamless IT experience to employees across all our locations from device setup to tech troubleshooting and everything in between. · ...

    Dubai

    1 week ago

  • Work in company

    Application Support Analyst

    RAKBANK

    We're looking for a dynamic Application Support Analyst-Eximbills- to join our team at Dubai Silicon Oasis, where you'll lead the way in ensuring issues are properly documented, · tracked, addressed, and resolved promptly in accordance with Service Level Agreements. · Deliver com ...

    Dubai - United Arab Emirates

    1 week ago

  • Work in company

    Sales Support Analyst

    Only for registered members

    Welcome to MultiBank Group a global financial pioneer established in California and now proudly headquartered in Dubai UAE We specialize delivering cutting-edge trading technology unparalleled liquidity and exceptional customer service Our extensive range of financial products in ...

    Dubai

    1 month ago

  • Work in company

    Application Support Analyst

    RAKBANK

    · Company Description · At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank – we are a community that thrives on teamwork, cutting-edge solutions, and the highest standards of governance. Now, We're looking for a dynamic Ap ...

    Dubai - United Arab Emirates $60,000 - $80,000 (USD) per year

    1 week ago

  • Work in company

    Executive IT Support Analyst

    Only for registered members

    We're hiring experienced IT Support professionals to join a prestigious organization in Dubai. This is an onsite opportunity to work closely with C-level executives and senior management providing high-quality IT support. · Providing high-quality white-glove IT support in a corpo ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Application Support Analyst

    Only for registered members

    We are seeking a FinTech Support Specialist with a strong understanding of fintech platforms APIs and digital financial products. ...

    Dubai

    3 weeks ago

  • Work in company

    Business Analyst – Planning and Support

    Only for registered members

    The Business Analyst–Planning and Support is an intermediate level position responsible for providing sales support activities including analysis of sales outcomes and opportunities. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Consumer Sales Support Analyst

    Only for registered members

    The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this ...

    Dubai, Dubai

    1 week ago

  • Work in company

    Client Support Analyst- FX

    Only for registered members

    Job summary · ThinkMarkets is a global financial technology company that provides multi-asset trading solutions to thousands of clients around the world. We are looking for a dynamic and commercially minded Client Support Analyst who can deliver exceptional service while contribu ...

    Dubai

    1 month ago

  • Work in company

    Client Support Analyst- FX

    Only for registered members

    +ThinkMarkets is a global financial technology company that specializes in providing multi-asset trading solutions to thousands of clients around the world. · +Serve as the primary point of contact for clients, ensuring a seamless and exceptional customer experience across all to ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Business Analyst – Planning and Support

    Only for registered members

    Business Analyst - Sales Administration plays a pivotal role in enabling sales effectiveness, strengthening operational governance, and supporting day‑to‑day business processes across the sales organization. The role requires strong analytical abilities, attention to detail, and ...

    Dubai, Dubai

    1 day ago

  • Work in company

    Senior Analyst – Application Support

    Only for registered members

    INSPIRE | EXHILARATE | DELIGHT · For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its dis ...

    Dubai, Dubai

    6 days ago

  • Work in company

    Top Executive Support Analyst

    Only for registered members

    This role provides daily support to Top Executives and their Assistants in Dubai Office. · Solid experience in PC hardware/iOS/Android mobile/Office applications, etc · Provide daily support to Top Executives and their Assistants in Dubai Office · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Consumer Sales Support Analyst

    Only for registered members

    Provide sales and service assistance to Relationship Managers in serving consolidated banking customers. · ...

    Dubai

    2 weeks ago

  • Work in company

    Senior Institutional Trade Support Analyst

    Only for registered members

    We have an exciting opportunity for a Senior Institutional Trade Support Analyst to join our team in Dubai. · Partner closely with the CMC Connect team to support the global technical onboarding of new institutional clients, · Gather and understand institutional requirements from ...

    Dubai

    1 month ago

  • Work in company

    Network & Telecoms Junior Support Analyst

    Only for registered members

    Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwid ...

    Dubai, Dubai

    16 hours ago

  • Work in company

    Consumer Sales Support Intermediate Analyst

    Only for registered members

    The Sales Support Intermediate Analyst provides sales support activities including analysis of sales outcomes and the creation of proposals in coordination with the Consumer Sales team. · ...

    Dubai, Dubai

    1 month ago

  • Work in company

    Correspondent Banking Sales Support Analyst

    Only for registered members

    About This Role Wells Fargo is seeking a Correspondent Banking Sales Support Specialist to join the Global Payments and Liquidity team within Enterprise Functions supporting the Europe and Middle East Turkey & Africa Banks portfolios. · ...

    Dubai, Dubai

    1 month ago

Jobs
>
Dubai