Associate, Client Account Management - Dubai, United Arab Emirates - Deutsche Börse

Description

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Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We're excited about the future because we are the ones shaping it. Let ́s do this together by sharing value


Who we are:

Tracing its origins to 1585, Deutsche Börse Group has become one of the world's leading exchange organisations and an innovative market infrastructure provider.

In this role, we provide investors, financial institutions and companies access to global capital markets.

What's your part in all this? With your commitment you contribute to the success of our unique business model:
offering a wide range of products, services and technologies for security, transparency and integrity on the markets.

By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Dubai


Your career at Deutsche Börse Group:

Your Area of Work

As Customer Service in our Dubai office, you will be responsible for managing customer queries and providing solution to customer issues, and support RMs in maintaining and developing relations.

Your Responsibilities
This role combines relationship management and client services with focus on KYC

• Prepare and present proposals and product presentations to potential new customers
• Handle the client onboarding process from initial contact until account activation
• Ensure clients onboarded have full access to system, trainings done to manage their accounts, and reporting setup done
• Support clients on all products subscription (required documents, filling forms, internal followups with Documentation and product teams)
• Collect full KYC documentation and related requirements on clients under responsibility
• Update CRM tool for documents collected within the set deadlines
• Initiate, establish and maintain excellent relationships with existing and prospective customers (banks and financial institutions)
• Monitor service levels, escalate and resolve potential operational problems to ensure high quality standards, handle customer enquiries on settlement and custody
• Keep abreast of market updates, products developments, and competitors
• Manage customer queries and provide solutions to customer issues
• Deliver training on our products and services
• Help to organise inhouse trainings for customers
• Conduct regular service reviews with customers, and address any issues
• Visit customers independently and with RM in the region
• Identify the needs of prospective clients in assigned areas for settlement and custody and work with RM to deliver solutions
• Work closely with RM on deepening existing relationships, sales pitches, and refer any potential business to RM
• Support line manager to execute agreed business plan

Your Profile

• Banking experience preferably in Securities Services or Treasury/Capital Markets department
• KYC experience with Compliance AML/CFT knowledge
• Work in a multicultural environment (internally and externally)
• Presentation skills
• Strong communication skills
• Ability to manage deliverables in time
• English required (Arabic and/or French is a plus)

Why Deutsche Börse Group?:


Mobility:

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.


Work environment:

Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.


Health and wellbeing:

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability:

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work:

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.


Flexible working hours:

We want your job to fit your life situation and offer flexible working time models, part-time models, childcare allowance, or the possibility to study alongside your job.

Internationality:

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.


Development:

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.