Senior Executive – Complaints Management - Dubai

The job holder is responsible for handling end to end complaints management and establishing clear guideline and procedures for handling complaints to enable the business to improve services. · To be an effective communicator and ensure all complaints are acknowledged in a timely ...

The Complaints Manager oversees the end-to-end complaints management process to ensure timely and effective resolution of client issues. · ...

This role will oversee and manage all escalated complaints Sanadak and Frontline to ensure effective resolution and delivery of a superior Customer Experience. · ...

To oversee customer complaints management and coordinate resolution with key stakeholders across organizational divisions in the UAE. · Manage the resolution of all customer complaints within the UAE operations within targeted turnaround times Collaborate with key stakeholders ac ...

We are seeking an experienced Manager Customer Complaint Management in Dubai to lead complex complaint resolution, enhance customer satisfaction, · Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions. · Analyze recurring issues, identify ro ...

Lead and manage the bank's customer protection and complaints handling framework. · ...

+ Job summary: The job holder is responsible for handling end to end complaints management. · + Responsibilities:To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process. · Li ...

We are looking for a Manager Regulatory Complaints to oversee all escalated complaints and ensure effective resolution and delivery of a superior Customer Experience. · ...

Support the Manager in driving end-to-end complaint handling ensuring timely compliant resolution while turning complaints into actionable insights for CX improvement operational efficiency and reputation management Act as key partner to frontline teams product operations and com ...

The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end. · ...

The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end. · ...

Lead and manage the bank's customer protection and complaints handling framework in compliance with regulatory requirements and internal policies. Develop, implement, and enhance processes for the effective management, investigation, and resolution of customer complaints. · ...

The Complaint Handling Executive is responsible for managing customer and client complaints end-to-end. · Handle complaints from customers, clients, suppliers, and internal teams through email,ticketing systems,and other communication channels. · ...

Investigate customer complaints and implement effective solutions to resolve issues and improve customer satisfaction. · ...

The job holder will be responsible for resolving customer complaints, improving satisfaction and reducing escalations by analyzing root causes and implementing process improvements. · ...

We are seeking a high-profile Complaint Manager to oversee and manage client complaints ensuring compliance with regulations and maintaining the highest standards of customer service. · Handle investigate and resolve client complaints in line with CySEC and internal policies. · M ...

We are seeking a high-profile Complaint Manager to oversee client complaints in Cyprus. · Handle complex complaints. · Maintain accurate records. · ...

We are seeking a high-profile, · experienced Complaint Manager to oversee and manage client complaints, · ensuring compliance with regulations and maintaining the highest standards of customer service. · Maintain accurate records of all cases and ensure timely responses. · ...

The Unit Head of Resolution Hub will lead the Resolution Hub and be responsible for resolving complex customer issues. They will establish escalation frameworks and ensure resolution outcomes balance customer fairness, operational feasibility, policy alignment, and risk considera ...

We are seeking a Customer Concerns Manager to join our team at Dubai Holding Real Estate. As a key member of our customer service team, you will be responsible for handling and resolving sensitive complaints from high-net-worth individuals (HNIs) and ultra-high-net-worth individu ...