Information Technology Manager - Dubai, United Arab Emirates - Culture Recruitment Group

Description

➢ Accountability of group wide IT servicedelivery & IT operations.

➢ Managementand enhancement of an ITIL based Service Desk covering incident,problem, and Change Management practices.

➢Establishing SLA's & OLA & Workforceplanning & management.

➢ KPI planning,management, monitoring, enforcement, and continuous improvement ofdeployed IT services.

➢ Implement and monitorcontinuous data and systems backup, testing and recoverypractices.

➢ Overall accountability for the IThardware and software inventories.

➢ Overallaccountability for all the IT Service Desk data and logs, coveringSR, Incidents, Changes, CI's, CMDB andinventories.

➢ Accountability for the ITprocurement processes for key Infrastructure projects andinitiatives, covering SoW, RFP, tendering andimplementation.

Network, Security andCommunication

➢ Technical design,implementation and management of datacentres, infrastructure,network & security, systems, servers, storage and cloudtechnologies.

➢ Creation of infrastructure,systems, and servers' standards, policies &OLA's.

➢ Responsible for major changesand releases, architecture improvements, network and data securityand automation of IT infrastructure monitoring and managementprocesses.

➢ Maintain and ensure network andsecurity infrastructure is aligned as per 5 years technologyplan/roadmap.

➢ Perform network audit andanalysis of existing networks to identify areas ofimprovement.

➢ Manage and ensure that IT DisasterRecovery solutions are updated, tested and operated correctlyduring disasters, ensuring business continuity.

➢Ownership and management of AMC's for all network,communication & securitytechnologies.