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- Ensures all the residents receiveprompt and courteous service.
- Informs SeniorButlers of matters concerning to butler operations, who in turn,will liaise with Head Butler with regards to thesematters.
- Cleans and maintains all butler areasincluding occupied / non-occupied rooms, pantries, stores,equipments, perishables, stationary,etc.
- Checks the expiry dates of all perishablesand practices optimum usage ofrecourses.
- Liaises with In-room dining andchecks on a regular basis to ensure amenities, resident preferencesand other such points are taken care of and carried outflawlessly.
- Maintains appearance, disciplineand efficiency at all times and understands that necessary actionwill be taken when found lacking in any of theabove.
- Ensures that consumption of residentsupply is under control
- Delivers the Rafflestouch by exceeding the resident's expectations andproviding pro active personalizedservice.
- Practices up-selling of the hotelproducts and facilities.
- Adhere to the corevalues and the Brand dimension of Raffles ThePalm
- Ensure that repeat residents are met andgreeted regularly and the profiles areupdated.
- Provide long staying residents /Special attention residents / occasion celebrating residents withgreater importance and take good care ofthem.
- Ensures all communication is carriedclearly amongst the team / Senior Butler / Headbutler.
- Takes regular inventories of all itemswithin the jurisdiction of butlers and informs the supervisor forany fresh stocks required.
- Attends dailybriefing and notes all information about the residents andfunctions in the hotel
- Creates an environmentwhich is congenial and ensures all team members are treated equallyand with respect.
- Fully aware of Rafflesstandards.
- Fully understands the difference ofguest levels (VIP)
- Fully understands thedifference of room categories.
- Performs relatedduties and special projects assigned.
- Ensurethe upkeep of all resident rooms and reports any maintenance faults/ anything abnormal, to the supervisorimmediately.
- Respects guest privacy and doesnot discuss any private information with othercolleagues.
- Ensures all unattended valuablesand belongings inside resident rooms are noted and supervisor isinformed about the same.
Butler - Dubai, United Arab Emirates - ALL - Accor Live Limitless
