Technical Support Spec - Dubai, United Arab Emirates - NCR

NCR
NCR
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
About NCR

NCR Corporation (


NYSE:
NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

The Technical Support Specialist provides on-site and remote support for customer's existing contact center solution and provide solution implementation.

The Technical Support Specialist will be required to develop and maintain an expertise on the products deployed within the Customers' site in terms of contact center solution.

Technical Support Specialist will be representing NCR within the customer.

Key Areas of Responsibility

The Technical Support Specialist will be responsible for:

  • To understand the Customers' organizational structures and become familiar with the Customers' contact center implementation, support processes and procedures to help in designing a solution that is highly available and sustainable.
  • Design and Implement new contact center products and features for any new or existing client's change requests.
  • To troubleshoot support cases and incidents and to open tickets to vendors
  • Genesys. through to problem resolution.
  • To hold technology workshops with the Customers to discuss contact center problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions.
  • Lead design, operations and planning of contact center products (Genesys) within the Customer infrastructure.
  • Provide training material and perform handover sessions with client technical and business users.
  • Responsible for maintaining documentation, diagram, Incident Reports, Root Cause Analysis.
Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies:
NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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