Guest Service Officer - Dubai, United Arab Emirates - Hyatt Centric Jumeirah Dubai

Hyatt Centric Jumeirah Dubai
Hyatt Centric Jumeirah Dubai
Verified Company
Dubai, United Arab Emirates

2 weeks ago

Ahmed Al-Mansouri

Posted by:

Ahmed Al-Mansouri

beBee Recruiter
Description
Summary

  • Answer hotel telephones courteously and efficiently following Hyatt Centric standards.
  • Meets and greets all guests and assists with registrations.
  • Ensures the strict control of room keys.
  • Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, directions, wake up calls, future reservations, market etc.
  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities.
  • Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
  • Prepares welcome cards and keys for arrival FIT guests.
  • Ensures accurate knowledge of hotels and the tourism in the city / country.
  • Reports "Lost and Found" items.
  • Works closely with other hosts in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
  • Supports and embraces the spirit of "We work through Teams".
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services

Qualifications:


  • Has a Diploma in Hospitality management or other relevant fields.
  • Has an experience as a Front office agent.
  • Has high understanding of hotel operation.
  • Has English communication in both written and spoken.
  • Has ability to provide topnotch customer service in a fastpaced environment.
  • Has excellent customer service and good communication skills.
  • Has positive attitude and interpersonal skills.
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